Privacy Policy

Gated Residential ("Gated," "we," "our," or "us") operates the Gated mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read it carefully. By using the Service, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly:

• Account registration details: name, email address, phone number, and password
• Address information: street, city, state, and ZIP code
• Neighborhood selection
• Listing information: item descriptions, photos, and pricing
• Messages sent through the in-app messaging system

Information collected automatically:

• Device information: device type, operating system, and unique device identifiers
• Usage data: features used, pages viewed, and actions taken within the app
• Log data: IP address, access times, and referring URLs

Photos and media: When you upload listing photos, we collect and store those images on our servers. We access your photo library only when you grant explicit permission.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process listings, facilitate sales, and coordinate transactions
• Communicate with you about your account, listings, and the Service
• Verify your membership and eligibility
• Coordinate and track transactions and sales
• Improve and develop the Service
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

We do not use your information to serve advertisements. Gated does not run ads and never will.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• With other members: Your first name, neighborhood, and listing details are visible to verified Gated members as part of the marketplace experience.
• Service providers: We use trusted third-party providers to operate the Service, including cloud hosting and authentication. These providers are contractually bound to use your data only to perform services on our behalf.
• Legal requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a materially different privacy policy.

4. Third-Party Services

Our Service uses the following third-party services that may collect data in accordance with their own privacy policies:

• Supabase: Database, authentication, and storage infrastructure
• Expo: Mobile application framework and distribution
• Apple App Store / Google Play: App distribution platforms governed by their respective privacy policies

We encourage you to review the privacy policies of these providers directly.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes, dispute resolution, or enforcement of our agreements.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Data portability

To exercise any of these rights, contact us at wake@gatedresidential.com. We will respond within 30 days.

Account deletion: You may request deletion of your account at any time by contacting us at the email above. We will process your request within 30 days.

7. Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (TLS), secure authentication, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk.

8. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us at wake@gatedresidential.com.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at wake@gatedresidential.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification through the app or to your email address. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: wake@gatedresidential.com
• Website: gatedresidential.com